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Home Blog Archive by category "Customer service"

Category: Customer service

Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.

Customer service is an extremely important part of maintaining ongoing client relationships, which are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. Although many people may work behind the scenes at a company, it is primarily the personnel that interact directly with customers that form customers’ perceptions of the company as a whole.

Most successful businesses recognize the important of providing outstanding customer service. A courteous and empathetic interaction with a trained customer service representative can mean the difference between losing or retaining a customer. When problems arise, customers should receive timely attention to the issue. Prompt attention to emails and phone calls is critical to maintaining good relations. Requiring customers to stand in long lines or sit on hold can sour an interaction before it begins.

Ideally, it should be a one-stop endeavor for the consumer. For example, if a customer calls a helpline regarding a problem with a product, the customer service representative should follow through with the customer until the issue is fully resolved. This may entail scheduling appointments with in-person repair personnel if the problem cannot be resolved on the phone, or transferring a call to skilled technicians in another department. Following up with the customer within the next day or two to ensure that he is fully satisfied is another smart move

Articles about "Customer service"

The A to Z of Outsource Customer Support

By Camille Denise Rellosa | Blog, Customer service, Outsourcing | 29 August, 2018 |

A An Agent is a vital part of outsourcing customer support since they are the ones who connect businesses to their customers by taking care of their needs and keeping them informed of what the company has to offer. C Proper Communication is needed for Agents and Clients or Customers to understand one another andExplore Now

The A to Z Blog Series

By Camille Denise Rellosa | Accounting, Blog, Customer service, Digital marketing, Outsourcing | 21 August, 2018 |

The A to Z series consists of blog posts that enumerate facts or topics related to outsourcing, accounting, customer service, digital marketing and virtual assistant. This blog series is designed as a guide to introduce to people what these services are all about. Each post points out the key ideas that compose the service asExplore Now

excellent customer service

How to provide excellent customer service?

By Emy Bautista | Business advice, Customer service, Outsourcing | 6 March, 2017 |

Excellent customer service is mandatory. Most definitions would describe customer service as a process or the act of taking care of customer’s needs and ensuring customer satisfaction. Customer service is an important part of a company’s strategy, but as Bruce Himelstein, a former chief marketing officer at The Ritz-Carlton Hotel Company pointed out in hisExplore Now

outsourcing customer service

Benefits of outsourcing customer service for your small business

By Emy Bautista | Business advice, Customer service, Outsourcing | 19 January, 2017 |

When somebody mentions outsourcing customer service, the image of those huge call centres from a scene in Outsourced or The Best Exotic Marigold Hotel often comes to mind. For most people, customer service outsourcing is a strategy reserved only for Fortune 500 companies. That is no longer the case today. Outsourcing customer service is aExplore Now

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